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Sign for the freight as “Damaged” or “STC” (Subject to check) on the POD, if the freight is damaged when it arrived. Contact us as soon as possible. Our team will assist you with your damaged freight request from the first point of contact, right through to resolution.
Send an email to us at pickups@freightpeople.com.au including:
When you contact us, we will need the following information from you in order to follow-up damaged freight on your behalf.
Please have the following information ready:
After we receive photos of the damaged freight, we will help you to assess whether to proceed with a damaged freight claim, or whether the packaging has contributed to the damage. Unless you have freight insurance or FreightSafe warranty, a damaged freight claim will only recover the cost of the freight charge, and not the goods themselves.
If damaged freight is reported mid-transit, we will work with you to determine the best course of action from the following options:
Freight People will work with you and the carrier to find a resolution for damaged freight within 7 days of first contact.
If you have taken up the FreightSafe warranty option on your freight, your freight is insured against damage.
To make an insurance claim for damaged freight, you will need to complete the Freight Safe claim form.
Our team will ensure you are provided with all these details when you advise us of your damaged freight issue.
You don’t need to do anything. Freight People will ensure a credit request is placed with the carrier for the damaged freight charge.