4 Responsibilities of a Good Freight Broker

01 January 2020       Blog

Freight brokers have quite a lot of responsibilities to tend to when they are handling the freight arrangements for their customers. Businesses rely on their freight broker for the survival of the company. If the products do not reach the supply chain on time or at all then the company suffers tremendous losses. The value of some transported goods is tremendously high and many businesses cannot afford to suffer a lost load or damages.

Freight brokers have to do plenty of careful consideration when developing freight services and connections should only include trusted entities in the industry. With trusted carriers, personnel and connections the entire operation runs a lot smoother and risks are greatly reduced.

The difference between an average freight broker and a good freight broker is the number of responsibilities they take on. Average freight brokers leave the fate of transported goods in the hands of carriers but good freight brokers also handle the following four responsibilities for their customers;

A good freight broker ensures that insurance is taken care of

Quite a lot of things can go wrong when property is in transition. Vehicles break down all the time, truckers get ill, breakdowns happen and natural disasters frequently get in the way of the shipment reaching its destination. A good freight broker won’t leave the fate of a shipment to chance. A good freight broker can provide customers with insurance, and great freight brokers ensure their customers understand the different options and level of insurance cover that is available for them to take up. The freight insurance or liability insurance should be tailored to suit the freight value so customers can get compensation for their losses to the value they choose, if things take a turn for the worse.

Good freight brokers use the best carriers

Plenty of freight brokers try to save money on transitions by using cheaper carriers and this is one of the worst mistakes anyone can possibly make. The carrier plays the biggest role in the shipment. Good freight brokers ensure that their carriers are reliable, trustworthy and that these individuals provide high-quality service. At Freight People we do a lot of research on our carriers and even ensure that they have the needed tools such as forklifts to load or offload freights without damaging goods.

Good freight brokers pay special attention to specific instructions

Lots of cargo shipments come with special instructions. These special instructions are there so products won’t get damaged during on and offloading, won’t be toppled upside down and get the needed treatment. Special instructions are especially important when dealing with the shipment of dangerous goods. Good freight brokers pay special attention to these specific instructions no matter how strange these instructions may be and these instructions will be minded for the entire duration of the shipment.

Good freight brokers have the right technology on their side

The right technology makes a big difference in a freight companies turn around rates. At Freight People we use the latest innovative technology for freight management. Our superior technology enables us to book carriers based on price and performance, handle documentation, track consignments and give consistent feedback to customers with regards to the exact whereabouts of their consignment as well as possible delays in the delivery time. We also take the responsibility to see that these systems function perfectly so customers can enjoy the best service, be notified on time of important information and get their shipments processed swiftly.

These are just four of the many responsibilities that our freight brokers take care of when we are delivering services to your business.